Shipping Policy

Processing Time

• Orders are processed within 3-5 business days (excluding weekends and holidays) after payment is received.

• Custom or made-to-order pieces may require additional processing time.

Shipping Rates & Delivery Estimates

• We offer the following shipping options:

• Standard Shipping: 3-7 business days, Starting at $9

• Expedited Shipping:1-4 business days, Starting at $17

• Shipping costs are calculated at checkout based on your location and chosen shipping method.

International Shipping (If applicable)

• We ship internationally to select countries. Customers are responsible for any customs duties, taxes, or import fees required by their country.

Tracking Information

• Once your order has shipped, you will receive a confirmation email with tracking details.

Shipping Delays

• We are not responsible for shipping delays caused by the carrier, customs processing, weather conditions, or incorrect shipping addresses.

Lost or Stolen Packages

• If your package is lost or stolen, please contact the shipping carrier directly to file a claim. While we will do our best to assist, we are not responsible for lost or stolen shipments.

Address Accuracy

• Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

For any shipping-related questions, feel free to contact our customer support at gwendolyne@ghm.jewels.com